If you're looking for a replacement for FeedMonky, CustomerIQ is worth a look. This AI-powered platform ingests, analyzes and quantifies customer feedback from sources like Slack, Hubspot, Zendesk and others. It includes AI-powered highlight extraction and filtering so teams can understand customer data, spot feature requests and set priorities. CustomerIQ has built-in security and scalability, so it can handle small businesses and bigger companies.
Another good option is Kraftful, which gathers and analyzes feedback from reviews, surveys, calls and support tickets. It has features like feedback synthesis, sentiment analysis, project management and AI-powered interviews. Kraftful integrates with common services like iOS and Android app reviews, Google Meet and Intercom, so it's a good choice for product teams trying to figure out how to improve their development process.
If you're looking for a product experience platform, check out Sprig. It marries AI analysis with targeted surveys, replays and feedback gathering to help companies get the most out of product adoption and satisfaction. Sprig surfaces trends in user feedback so companies can make data-driven product decisions and improve the overall user experience.
Last, Syncly is geared toward real-time insights from customer feedback to help prevent churn and improve the customer experience. It includes dynamic sentiment analysis, AI tagging and integration with a variety of feedback sources. Syncly's AI-powered feedback analysis makes it easy to manage customer feedback, giving teams a single view of customer needs.