If you're looking for another Crexendo alternative, Intercom is a good option. Intercom is an AI-first customer service platform that provides tools to help you deliver a great customer experience. With an AI-powered inbox, AI Agent for live support, and AI Analyst for insights, it's a good option for businesses of all sizes. It can handle omnichannel interactions, phone support, and has advanced analytics and workflows, so it's good for financial services, e-commerce, software and healthcare.
Another option is RingCentral. RingCentral is an all-in-one cloud communications platform that combines phone, message, video and contact center solutions with AI-powered tools. That includes a personal AI assistant that captures live call notes and insights, advanced business SMS and AI-first video meetings with transcripts and recordings. RingCentral spans many industries, and you can customize plans, so it's a good option for businesses looking to improve collaboration and customer service.
Zoom is another alternative worth considering. Zoom is an all-in-one collaboration platform that offers video meetings, team chat, phone and webinars. Its AI Companion features include AI-generated meeting summaries and workflow automation that can help you get more out of your meetings. Zoom is used in many industries, and its pricing plans are flexible, so it's good for businesses of many sizes and needs.
If you're trying to optimize your contact center, Talkdesk is a cloud-based platform that uses AI to improve customer service. With features like AI-powered automation, digital engagement and quality management, Talkdesk can help you optimize customer interactions. It integrates with tools like Salesforce, Microsoft Teams and Zoom, so it's a good option for financial services and healthcare.