If you're looking for a Crave alternative, Canary is a good choice. Canary is a full-featured hospitality management platform that can help hotels improve guest satisfaction and streamline operations. It includes a digital guest journey platform that personalizes experiences, presents targeted upsell opportunities and centralizes communication with AI. Canary can integrate with a range of hotel systems, including PMS and CRM, and offers tiered pricing for different needs. It also offers tools to help hotels with operations, fraud prevention and guest satisfaction, which can lead to increased revenue and reduced waste.
Another alternative is HiJiffy, a guest communication platform that uses AI automation to improve guest satisfaction and revenue. HiJiffy automates guest communications, offers digital check-in and check-out, sends personalized messages and manages in-house requests. It integrates with other hospitality systems and offers multiple language support, and it has tiered pricing. HiJiffy has reported high customer satisfaction and a notable decrease in incoming calls, so it's worth considering for hotels looking to optimize their communication processes.
Asksuite is another AI-based platform worth a look. Asksuite is designed to improve service experiences and reservation sales productivity through its omnichannel service platform. It supports multiple communication channels like email, Facebook Messenger and WhatsApp, and uses AI to automate mundane tasks and increase bookings. Asksuite can be integrated with more than 250 hotel tech stacks, and it offers a range of resources to help hoteliers improve their services and operations, so it's a good option for hotels looking to improve reservation management and direct bookings.
Finally, TrustYou offers a range of products to help hotels improve customer satisfaction and loyalty. The company's suite of products includes the Customer Experience Platform, Customer Data Platform and chatAI Platform, which analyze surveys, offer rapid recommendations and combine customer data into a single profile. TrustYou's products use AI to help hotels automate guest interactions and respond to customer feedback in a more efficient manner, which can lead to a better guest experience and loyalty.