Feedback

Feedback turns customer feedback into insights, prioritizing the most important aspects of customer experience. This AI-powered review platform is built specifically for hotels, with a focus on detailed analysis and trend spotting, all while lowering costs.

Feedback includes features to improve service and customer satisfaction:

• Interactive AI Conversations: Have real-time conversations to get insights and advice.
• Automated and Personalized Responses: Manage communications more efficiently with automated responses on all channels.
• Advanced Competitive Analysis: Compare real-time performance to the competition to stay ahead of the curve.
• Sentiment Analysis: Get a deeper understanding of customer feedback across categories to understand market sentiment.
• Weekly Sentiment Trend Tracking: Track changes in customer sentiment to make strategic decisions.

Feedback offers flexible pricing options to suit your business needs:

• Basics (Monthly): 349.- per month, including AI-generated sentiment scores, category breakdowns and live interaction with AI models.
• Benchmark (Monthly): 899.- per month, including analysis of your neighbors with AI and exclusion from benchmarking.
• Basics (Annual): 279.- per month, billed annually, including the same features as Basics (Monthly).
• Benchmark (Annual): 719.- per month, billed annually, including the same features as Benchmark (Monthly).

Feedback is designed for hotels and customer-focused businesses, using AI to help you understand what's going on and how to improve interactions to boost customer satisfaction and business strategy.

Published on June 25, 2024