HiJiffy

HiJiffy also offers a guest communication hub designed to optimize hotel operations, guest satisfaction and revenue through AI automation. The platform is designed for hotels, resorts and hostels, and enables more than 85% of guest inquiries to be answered instantly on websites, social media and WhatsApp, so hotel staff can focus on more complex tasks.

HiJiffy's features include:

• Automated Guest Communications: Virtual assistants answer frequently asked questions and assist guests through the booking process.
• Personalized Messages: Automated welcome messages, upselling and cross-selling campaigns to improve guest experience.
• Digital Check-in/Check-out: Integration with property management systems (PMS) to provide pre-check-in forms and digital keys.
• In-House Requests Management: An AI-powered virtual concierge handles guest requests and communicates them to the relevant teams.
• Guest Surveys and Reviews: Automated messages to measure satisfaction and encourage post-stay reviews.

HiJiffy's single console centralizes and automates customer care and communications, streamlining conversations, campaigns and performance tracking. Users can also personalize the interface and adapt flows to match their brand, ensuring a consistent guest experience.

Integrations with leading hospitality systems and support for multiple languages means HiJiffy is a flexible solution for hotels around the world. More than 2,100 hotels use HiJiffy to increase revenue, with reported results including:

• 92% customer satisfaction score
• 60% online check-in completion
• 5% booking conversion rate directly in the chat
• 70% reduction of incoming calls

Pricing is flexible, with options for basic, pro, premium and enterprise plans:

• Basic: Starting at €99/month, this plan includes basic FAQ automation and booking flow integration.
• Pro: Starting at €159/month, this plan includes a generative AI chatbot, omnichannel inbox and advanced reporting features.
• Premium: Starting at €319/month, this plan includes digital concierge, automated WhatsApp campaigns and in-stay features.
• Enterprise: Custom plans for customized solutions.

HiJiffy is designed to improve hotel operations and revenue through AI-driven automation, with a user-friendly interface that can be set up quickly and easily. Whether for luxury resorts or budget hotels, HiJiffy offers tools to improve guest satisfaction and streamline communications.

Published on July 14, 2024