Question: Can you suggest a platform that automates guest communications and helps hotels improve their operational efficiency?

If you're looking for a platform to automate guest communications and streamline hotel operations, Canary is a good option. It offers a digital guest journey platform that automates personalized experiences and targeted upsell opportunities. Canary also centralizes communication through AI, integrates with leading hospitality systems, and offers tools for real-time messaging and digital tipping. According to case studies, the platform can lead to an increase in positive reviews, a decrease in front-desk work, and a decrease in fraud and chargebacks, so it's a good option for hotels.

Another good option is HiJiffy, which is designed to optimize hotel operations and guest satisfaction with AI automation. HiJiffy offers automated guest communications, personalized messages, digital check-in/check-out, and in-house requests management. It centralizes customer care and communication, letting hotels manage conversations and create campaigns. HiJiffy integrates with leading hospitality systems and supports multiple languages, and offers flexible pricing plans for different budgets and needs.

For a more AI-heavy approach, Asksuite combines AI booking assistants, omnichannel inboxes and inbound reservation CRMs to handle multiple communication channels. The platform is designed to increase bookings and revenue by automating repetitive tasks and optimizing reservation team management. Asksuite supports over 250 hotel tech stacks and offers a wealth of resources to help hoteliers improve their services and operations.

Finally, Innkeeper offers an all-in-one hotel management suite with AI tools to improve operational efficiency and revenue. Features include real-time competitor rate tracking, 24/7 automated call and text handling, and a direct booking engine with advanced demand forecasting and dynamic pricing tools. Innkeeper integrates with existing property management systems and offers a 30-day money-back guarantee, so you'll get a revenue increase or a full refund.