Crave

Crave is a technology platform designed specifically for the hospitality industry to drive guest satisfaction and hotel revenue and profitability. With custom in-room tablets and guest mobile solutions, Crave keeps guests engaged and satisfied during their stay.

With Crave, guests can easily access a range of services through user-friendly and visually engaging interfaces. Key features include in-room tablet messaging, which allows hotels to communicate with guests in a personalized way, and Instant Video, which allows guests to connect instantly with hotel staff through video chat. This is particularly useful for VIP guests, corporate clients and vacation club sales.

Crave also offers pre-stay services, which allows guests to prepare for their trip before arrival through a simple link in their booking email. This includes access to e-concierge, advance spa and restaurant reservations, and room upgrades. Crave kiosks and mobile solutions can also speed up check-in, offer local area maps and provide important information in the lobby area.

The Crave platform is designed to integrate with existing hotel systems and supports over 150 integrations, including PMS, POS, Spa, Room Automation, TVs, booking services and ticketing platforms. It is designed to be scalable, reliable and secure, with data-driven insights to help hotels understand guest preferences and personalize their service.

The T3 in-room tablets, designed specifically for hotels, are fast, reliable and have a long lifespan of up to 8 years. They offer one-touch access to a range of services, including e-concierge, video and room controls, which can help increase sales of F&B and spa services.

Crave AI is another exciting feature that offers a fully managed AI solution for hotels. It offers exceptional guest services through natural language conversations, integrated video chat and visual content. The AI Display Window brings the conversation to life by displaying relevant web pages, booking and ordering services and menus. This technology also enables secure transactions and payments within the AI Web Window.

Pricing is not disclosed, but hotels interested in the technology can request a demo to learn more about Crave's products and how they can improve the guest experience, increase revenue and reduce costs.

Published on July 31, 2024