Question: Can you recommend a platform that provides a range of services, including in-room messaging, video chat, and concierge services, to enhance the guest experience?

For a more comprehensive platform that can personalize the guest experience with services like in-room messaging, video chat and concierge services, Crave is a top option. Crave offers customized in-room tablets with features like instant video chat with hotel staff, pre-stay services for trip planning, and AI-powered concierge services. The platform connects to more than 150 common hotel systems to provide data-driven insights for personalization, and it includes secure transactions and payments through the AI Web Window.

Another top option is Canary, an all-in-one hospitality management platform to personalize guest experiences and optimize hotel operations. Canary includes real-time messaging, digital tipping, and personalization, with features like early check-in and room upgrades. Its connection to hotel property management systems and other operational systems means it can communicate effectively and run smoothly, and it's a good option for hotels that want to improve their service and generate more revenue.

Myma is another option worth considering, with the power of ChatGPT combined with industry-specific features to create a complete Guest Experience Journey. Myma offers a multichannel chatbot, digital compendium for quick check-in, and digital vouchers in multiple currencies and languages. The platform is highly scalable and customizable, so it's a good option for a broad range of hospitality operators, from resorts to vacation rentals.

For hotels and resorts that want to automate with AI and centralize guest communication, HiJiffy is a good option. HiJiffy automates guest communications, personalizes messages, offers digital check-in/check-out and surveys guests. The platform integrates with leading hospitality systems and centralizes and automates customer care, so it's a good way to boost guest satisfaction and streamline communication. Hotels and resorts can cut incoming calls and boost booking conversions.