Question: Do you know of a hotel solution that offers pre-stay services, such as advance spa and restaurant reservations, to improve the overall guest experience?

If you're looking for a hotel system that offers pre-stay services to personalize the guest experience, Crave is a good example. Crave offers customized technology solutions for the hospitality industry, designed to personalize guest experiences and increase hotel revenue. Services include pre-stay services for trip planning, in-room tablets with e-concierge, video and room controls, and AI for natural language conversations. It integrates with more than 150 common hotel systems to ensure a smooth experience.

Another good example is Canary, a full-featured hospitality management system. Canary automates and streamlines many hotel operations, including personalized guest experiences and targeted upsell opportunities. It also offers early check-in, room upgrades and real-time messaging abilities, all integrated with hotel property management systems and other operations systems. Canary customers have reported success, including an increase in positive reviews and a decrease in front-desk work.

If you're looking for something more AI-focused, check out Asksuite. Asksuite is an omnichannel service platform designed to improve service experiences and increase reservations with AI booking assistants and omnichannel inboxes. It supports multiple communication channels, including email, Instagram and WhatsApp, and offers customizable tools for different hotel roles. By automating routine tasks and improving communication, Asksuite aims to increase direct bookings and improve reservation team management.

Last, HiJiffy offers a guest communication platform that uses AI automation to optimize hotel operations, guest satisfaction and revenue growth. It includes digital check-in/check-out, in-house requests management and guest surveys and reviews. HiJiffy centralizes and automates customer care, making it easier to manage conversations and track performance, which can lead to a significant improvement in guest satisfaction and streamlined communication.