Clickatell Alternatives

If you're looking for another Clickatell alternative, Gupshup is worth a look. It's a conversational engagement platform that automates customer acquisition, marketing, commerce and support across 30+ messaging channels, including WhatsApp and Google's Business Messages. Gupshup's Bot Studio lets you create custom conversational journeys, and Agent Assist helps agents work more efficiently. It's geared for BFSI, retail and healthcare customers trying to squeeze as much value as possible out of each customer while cutting service costs.

Another option is LivePerson, which specializes in digital-first customer interactions. It helps companies move from legacy call centers to digital channels and get better engagement and lower costs in the process. LivePerson's technology includes the ability to route voice calls to digital channels, automate common customer intents and analyze omnichannel conversation data to personalize customer interactions.

If you're looking for a more serious conversational commerce option, Yalo lets you orchestrate engagement, sales and analytics across messaging apps like WhatsApp. It's got a Flow Builder for creating conversational commerce flows and uses generative AI for more advanced customer interactions. Yalo is geared for B2B consumer goods companies trying to personalize customer interactions and automate sales and support.

Verloop is another contender, designed to automate customer support with automated chat and voice support, agent empowerment tools and multilingual support. Verloop.io also uses Generative AI to deflect support requests, which can improve customer satisfaction and agent productivity, and is used in e-commerce and banking, among other industries.