Cardina Alternatives

If you're looking for a Cardina alternative, Fullview is another option worth considering. It lets you monitor, control and analyze user sessions in real time, with features like cobrowsing, session replay and network data capture. It also integrates with tools like Intercom, Zendesk and Service Cloud, and offers a forever-free plan and a pro plan starting at $71 per month. The tool can help your customer support team respond to customer issues more quickly and deliver a better customer experience.

Another option is Forethought, an AI-powered customer support platform that automates repetitive tasks and boosts resolution rates. It includes tools like Solve for automated responses, Triage for routing tickets, Assist for AI-powered ticket summaries and Discover for workflow optimization. Forethought integrates with leading helpdesks like Zendesk, Salesforce and ServiceNow, and is designed to reduce support costs and improve productivity.

If you want to go even deeper with AI, EdgeTier could be a good choice. It continuously monitors conversations in real-time, identifying issues and providing insights to improve customer engagement. With tools like real-time alerts, automated conversation organization and agent coaching, EdgeTier is designed to increase agent productivity and improve customer satisfaction. It integrates with tools like Salesforce, Zendesk and Live Person, so it's good for large-scale deployments.

Last, you could consider Atlas, a next-gen support platform with a collection of integrated tools to improve customer experiences. Atlas offers features like session replay, AI-powered responses, omnichannel support and customizable chatbot workflows. With integrations with tools like Slack, Jira, Hubspot and Salesforce, Atlas automates and optimizes support processes to ensure timely and effective support.