Cardina

With Cardina, you can see what customers see and interact with their screens. The idea is to offer customer support that's more immediate and helpful, without requiring customers to download software or click on a link to join a meeting.

Some of the key features of Cardina include:

• Highlight where to click: Draw on the customer's screen to help them.
• Provide visibility into enrollment workflows: Share your screen with the customer.
• Take control with permission: Scroll, click, and type for the customer.
• Navigate external sites: Request full screenshare.
• Review and replay session recordings: Record and replay sessions optionally.
• Help agents learn: Review what was resolved.

Using Cardina, companies can modernize their customer support, making it easier for agents and customers to communicate and resolve issues. It's particularly useful for helping people who are struggling with software or need more personalized help.

Cardina can be integrated with tools like React, Iframe, Canvas and more, so it works with whatever you're already using. It also has security features like customizable permissions, full audit log visibility and compliance with data protection regulations like SOC 2, GDPR, CCPA and HIPAA.

Cardina pricing includes:

• Free Plan: Free trial, 14 days, 10 sessions/week, 8 users/week, and Cardina Voice.
• Pro Plan: $69 per seat/month, unlimited sessions, unlimited users, and features like third-party app sharing and Slack alerts.
• Enterprise Plan: Custom pricing, 6-month minimum, 20 seats or more, and features like audit logs, SAML integration and dedicated customer success management.

It's easy to set up, taking only a few minutes, and customer feedback indicates the tool is easy to use and helps customers. Cardina is designed to span the gap between technology and human touch, and that's why it's a good choice for companies looking to improve their customers' experience.

Published on June 15, 2024