Question: I'm looking for a solution that enables customer support agents to take control of a customer's screen with their permission to resolve issues more efficiently.

Cardina

If you're looking for a solution that lets customer support agents take control of a customer's screen with permission to help troubleshoot more quickly, Cardina is a great option. This real-time customer support tool lets agents guide customers over the phone or live chat while seeing their screens and interacting with them. It's got permission-based control, session recording playback and other security controls, so it's a good option.

Fullview

Another good option is Fullview, a real-time user session monitoring, control and analysis tool. It includes cobrowsing, troubleshooting, session replays and integration with popular support tools like Intercom and Zendesk. It can help you resolve issues faster and improve customer satisfaction with GDPR-compliant controls.

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