Question: Is there a platform that allows customer support teams to record and replay session recordings to improve their support processes?

If you're looking for a platform that lets customer support teams record and replay session recordings to optimize their work, Cardina is a good option. Cardina offers real-time customer support, including playback and replay of session recordings so agents can learn from previous interactions. It also offers training tools for agents, data masking and support for major data protection regulations. The platform can be integrated with other tools, including React, Iframe and Canvas, and has security controls.

Another good option is Atlas, a next-gen support platform that offers a chronological timeline view of customer journeys and session replay. It also offers AI-powered suggested responses, omnichannel support and customizable chatbot workflows. Atlas' fast and intuitive UI with hotkeys and a command palette can dramatically accelerate support workflows. The platform can be integrated with tools like Slack, Jira, Hubspot and Salesforce, making it a powerful option for automating and optimizing customer support processes.

Fullview is another good option, offering real-time user session monitoring and control. It includes session replays and console and network data collection, which can help resolve issues more quickly. Fullview can be integrated with common support tools like Intercom, Zendesk and Service Cloud, and offers a combination of free and paid plans to suit different needs and scales of operation. This tool is designed to improve the efficiency of support teams and the customer experience.