Question: Can you recommend a customer support tool that allows agents to see and interact with customers' screens in real-time?

Cardina

If you're looking for a customer support tool that lets agents see and interact with customers' screens in real-time, Cardina is worth a look. It offers real-time cobrowsing without requiring downloads or meeting links so agents can help customers navigate over the phone or through a live chat. Cardina has features like element highlighting, playback of session recordings and strong security controls, so it's a good option for customer engagement and support process improvements.

Fullview

Fullview is another powerful option, with real-time monitoring, control and analysis of user sessions. It includes features like session replays, console and network data collection, and integration with popular support tools like Intercom, Zendesk and Service Cloud. Fullview helps customer support teams resolve issues more quickly and improve the customer experience, with a forever-free plan and several paid options depending on your needs.

Additional AI Projects

EdgeTier

Monitors customer conversations in real-time, spotting problems and offering advice to improve agent performance and customer satisfaction.

Dixa

Unify customer interactions across multiple channels, including voice, email, and social media, in a single interface for seamless customer experiences.

Kodif

Streamlines customer support with contextual AI workflows, automating repetitive tasks and providing real-time customer insights to elevate the customer experience.

Glassix

Centralize and accelerate customer communications with a unified inbox, automated conversation routing, and omnichannel continuity.

Atlas

Unify customer context with a comprehensive platform featuring timeline views, session replays, AI-powered response suggestions, and omnichannel management.

Forethought

Automates mundane tasks, improves resolution rates, and reduces support costs with AI-driven tools for efficient customer support and enhanced customer experience.

SnapCall

Empower customer support teams with asynchronous issue resolution, real-time engagement, and scheduled calls, leveraging AI-driven analysis and summarization for faster resolution.

Sierra

Deploys personalized AI agents that reflect business and customer needs, resolving issues in real-time with empathetic and conversational interactions.

Intercom

Automate up to 50% of support volume with AI-powered tools, and supercharge your inbox with instant help and accurate answers for 24/7 customer support.

Algomo

Automates and personalizes customer interactions, answering up to 85% of repetitive questions, and delivering top-notch support through AI-driven chatbots and live chat.

Freshworks

Automate tasks, minimize manual work, and boost productivity with generative AI, omnichannel support, and codeless automations and workflows.

Verloop

Automates customer support with personalized, context-aware interactions, 24/7, using Generative AI technology to improve efficiency and customer satisfaction.

Tiledesk

Automate customer service with AI Agents, leveraging large language models for accurate responses, and seamlessly hand over to human agents when needed.

My AskAI

Handles up to 75% of support requests, integrating with existing live chat tools to free up time and reduce costs with quick and efficient answers.

Customerly

Augments support teams with AI-driven chatbots, assistants, and automation, enabling faster and more accurate responses to customer requests while reducing costs.

AptEdge

Automates and augments customer support with AI-powered answers, increasing productivity by 30% and customer satisfaction, while reducing ticket volume and escalation.

Kustomer

Unifies customer data across touchpoints, automates routine tasks, and anticipates customer needs with AI-driven insights to deliver personalized support.

Zendesk

Unifies customer interactions across channels, leveraging AI to deliver personalized experiences, faster issue resolution, and improved team productivity.

MetaDialog

Automate up to 87% of customer support conversations with AI-powered multilingual support, ensuring precise and compliant answers at scale.

Help Scout

Automates routine tasks, cuts resolution time, and smooths communication with AI-driven features, freeing your support team to focus on more personal, high-value work.

IntelSwift

Automate customer-facing processes with AI-powered chatbots, personalized product recommendations, and human handoff, transforming support centers into profit centers.

Auralis

Automates up to 70% of customer support requests instantly, providing 24/7 accurate answers and support, while reducing handle time and increasing customer satisfaction.