Question: Is there a tool that allows me to manage customer conversations from different channels in a single shared inbox?

If you want to centralize customer communication from multiple channels into a single shared inbox, Hiver is a good choice. Hiver aggregates customer support channels like email, chat, voice, WhatsApp and knowledge base into one interface. It offers features like AI-powered automation and summarization, collaboration tools with notes and @mentions, and integrations with tools like Slack and Salesforce. That can help you streamline support and lower first response times.

Another good option is Simpu, which unifies multiple communication channels like WhatsApp, Instagram, Twitter, Live Chat and Gmail into a single shared inbox. Simpu offers chatbots for automating customer interactions, live chat for immediate engagement, and email and SMS marketing for targeted campaigns. It also offers analytics for conversation and team performance insights, making it good for small and large businesses.

If you want an all-in-one AI-powered option, check out Glassix. Glassix centralizes and speeds up business communications across all customer touchpoints with a unified inbox. It offers a conversation routing engine, customer conversation history and a visual chatbot builder. Glassix supports multiple channels like WhatsApp, email and social media and offers a mobile app for responding on the go, making it good for industries like fitness, hospitality and travel.

Last, Dixa offers an interface designed to handle customer interactions across multiple channels like native voice, email, social media and chatbots. With features like AI-powered conversations, dynamic knowledge and conversation timelines, Dixa automates routine work and lets agents concentrate on more important interactions. It integrates with other apps to present a unified customer experience.