Question: Is there a service management solution that offers a self-service portal and integrated knowledge base for end-users?

First, SolarWinds Service Desk offers a comprehensive IT service management platform with AI to enhance productivity and speed up resolution times. The platform includes an ITIL-ready suite of modules for incident, problem, release, and change management, as well as a CMDB, and automation for ticket classification, routing, and correlation. The self-service portal features an assistive knowledge base, IT asset management, and a service catalog that automates processes and approvals across departments. It integrates with various applications, including SolarWinds observability solutions and ChatOps collaboration tools, and offers customizable reports for operational insights.

Another robust option is SysAid, an all-in-one IT Service Management platform that uses AI to automate service delivery in a consumer-grade experience for end-users. It features an AI-powered conversational chatbot, automated ticket categorization, routing, and response editing, and streamlines operations with workflow automation and orchestration. SysAid also tracks assets, monitors performance, and offers a wealth of insights. The platform includes advanced customization, service level management, Microsoft Teams integration, and remote control, making it a versatile tool for improving end-user satisfaction and agent efficiency.

For a knowledge base-focused solution, Document360 is an AI-powered tool that lets you build, manage, and share knowledge bases for customers and teams. It offers a self-service platform with features like a knowledge base portal, advanced editor, category manager, and analytics. Document360 integrates with over 120 tools and offers 24/7 migration help, making it a scalable option for improving productivity and customer satisfaction without adding support costs.