Question: I need a partner that can help me understand customer sentiment and preferences in the retail industry.

If you need a partner to help you understand what customers are thinking and want and to help you understand what they want in the retail space, Chatter is a customer feedback platform. It uses conversational AI to engage with customers and gather feedback, then analyzes that feedback in real time to help employees and customers. It can be used to drive loyalty and sales, with a 5% increase in non-purchases converted into sales and a 44% increase in loyalty enrollment.

Another good choice is InMoment, an integrated customer experience platform that collects and connects unstructured and structured experience data from across the enterprise. It combines AI-powered surveys, digital listening and advanced analytics for a more detailed understanding of customer journeys. The platform can help to unify omni-channel experiences, predict customer intent and address individual and repeat experience issues, leading to higher customer satisfaction and revenue growth.

If you want to drill down into customer feedback, CustomerIQ collects and analyzes feedback from sources like Slack, Hubspot and Zendesk so marketing and product teams can understand what customers want and where they're struggling. Its AI abilities let you organize and make sense of customer data, prioritize actions to drive revenue and ensure enterprise-grade security and scalability.

Last, Lexer is a Customer Data and Experience Platform that combines customer data to offer insights and personalized experiences. Its features include better customer service, personalized marketing and data-driven decision support. Lexer integrates with a variety of retail technology stacks, spanning multiple customer touchpoints and offering a full-service option for companies that want to become more customer-centric.