Question: Can you recommend a platform that allows me to offer remote video support to customers and streamline my field service operations?

If you need a platform to provide customers with remote video support and to modernize your field service operations, SightCall is a mature option. It's an augmented reality (AR) remote visual support platform that combines live video with multimodal generative AI to help resolve issues more quickly and improve customer satisfaction. With AR visual assistance, process automation and integration with CRM and FSM software, SightCall can help you lower truck rolls and improve first time fix rates.

Another option is TapHero, a full-featured app for home and field service companies that includes video support and remote help through one-on-one video calls. It also tracks time for billing, integrates with your calendar for scheduling, and includes an AI assistant to summarize calls and dispatch support requests. That can help you lower site visits, expand your customer base and convert consulting expertise into revenue.

If you prefer a more video-focused approach, check out SnapCall. The platform is designed to increase the efficiency and effectiveness of customer support with video clips, live video calls and scheduled calls. It integrates with common CRM software and offers AI-powered features like automated inquiry analysis and help center suggestions. SnapCall can help you improve customer satisfaction and agent productivity.

Last, Vee24 is an omnichannel solution that combines video chat, chatbots and online appointment scheduling to help bridge the gap between in-store and online interactions. It's geared for industries where personal customer service is important, like retail and automotive, and can help drive conversions and improve customer satisfaction. That makes it a versatile option for boosting digital customer engagement.