SightCall

SightCall is an augmented reality (AR) remote visual support platform for enterprise field service and customer service. The platform combines live video and multimodal generative AI to resolve issues 69% faster and increase customer satisfaction.

SightCall uses a smart device camera to turn any field service team into problem-solving detectives, delivering guided and personalized service experiences. By combining AR, AI and process automation, it helps reduce waste, increase customer satisfaction and resolve issues more quickly.

Some of the key features of SightCall include:

• AR Visual Assistance: Guides customers and agents to see, analyze, and report on problems using mobile device cameras.
• Generative AI: Offers automated visual self-service guidance and more efficient solutions.
• Process Automation: Automates workflows using mobile device cameras.
• Integration with CRM and FSM Tools: Integrates with existing workflows.
• WebRTC and Mobile SDK: Offers robust connections and customization options.

Some of the use cases for SightCall include:

• Pre-Installation Support: Confirm onsite details before installation.
• Guided Installation: Offer customers remote support during installation.
• Pre-Call Information Collection: Collect customer and product information before connecting.
• Maintenance and Repairs: Offer customers self-serve visual guidance for simple repairs.
• Warranty and Claims Returns: Simplify warranty registration and returns processes.

SightCall says customers have achieved a range of benefits, including:

• 50% Reduced Truck Rolls
• 30pt Increase in Customer Satisfaction (NPS)
• 69% Reduced Resolution Time
• 81% Improved First Time Fix Rate

SightCall offers multiple deployment options, including out-of-the-box visual support, custom branded apps, SDK integrations and partner applications. The platform is highly customizable and designed for security, with compliance with standards such as GDPR, HIPAA and CCPA.

Published on July 7, 2024