Question: I'm looking for a tool that can guide customers through product installation and maintenance remotely, can you help?

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SightCall

If you're looking for a platform to help customers with product installation and maintenance over a remote connection, SightCall could be a good choice. The company's platform, which combines augmented reality (AR), live video and multimodal generative AI, offers guided and personalized service experiences. It can be used for pre-installation support, guided installation, maintenance and repair. SightCall says it cuts resolution time by 69% and boosts customer satisfaction.

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Mavenoid

Another contender is Mavenoid, a product support automation platform that uses AI to provide step-by-step instructions for product discovery, troubleshooting and other tasks. It also offers automated product support, self-service resolution and video support. Mavenoid is for a variety of industries and is designed to automate support requests, cut live chats and scale support operations as needed.

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Userlane

If you're looking for a more digital adoption-focused service, Userlane offers interactive step-by-step instructions and targeted support information. It can be used for software adoption and customer support, offering real-time guidance to help ensure software is used correctly. The service includes features like App Discovery and Content Creation to try to cut digital friction and boost productivity.

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Fullview

Last, Fullview lets you monitor and control customers' user sessions in real time to try to resolve their problems more quickly and effectively. It offers cobrowsing, session replays and integration with common support tools. Fullview is designed to protect privacy and offers several pricing tiers, so it can be used for customer support and product analytics.

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