AskMyDocs

AskMyDocs is a tool that can help customers and users quickly find the answers they're looking for in documentation, bypassing the time and effort of searching through a lot of documentation. By adding sophisticated AI smarts, AskMyDocs can give immediate answers drawn straight from the user's documentation.

The technology is particularly useful for customer and employee support, with a Slack AI assistant that can give step-by-step instructions and point to sources. For example, it can give a detailed explanation of how to enable "do not disturb" in Slack, covering Android and iOS phones and desktop computers.

AskMyDocs can integrate with widely used platforms like Zendesk, Gitbook and PDF files. The technology turns those sources into a smart database that can be queried and searched. You can also convert your entire website into a documentation tool, using your sitemap.

AskMyDocs also comes with a custom embedded chatbot that lets customers type in questions and get answers drawn straight from the documentation. That can be useful for companies that want to cut support costs by reducing the number of support requests.

AskMyDocs pricing is on a tiered system:

• Starter: Free, with 50 questions, 1 data store, 2 users and 1 day of analytics.
• Builder: $49/month, with 1,000 questions, 3 data stores, 5 users and 30 days of analytics.
• Innovater: $99/month, with 5,000 questions, 5 data stores, 20 users and 60 days of analytics.
• Custom: Custom pricing, with custom questions, data stores, users and 90 days of analytics.

Using sophisticated AI technology means AskMyDocs can make document search faster and more useful. It's good for lots of industries, but particularly for lawyers and real estate agents who often have to dig through PDF files to find what they need. The service is a work in progress, with plans to expand into a full-fledged documentation platform that can offer deeper insights to help companies improve their products and services.

For people who want a better way to handle customer support and employee questions, AskMyDocs can be a useful tool that delivers the right answer at the right time, straight out of the documentation.

Published on June 13, 2024