Question: Can you recommend a tool that uses AI to answer customer questions using my existing documentation and content?

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Brainfish

If you're looking for a tool that uses AI to answer customer questions based on your existing documentation, Brainfish is a top pick. It offers an AI-powered help center and content platform that responds to customer questions in under 2 seconds. Brainfish can integrate with support software like Zendesk and Salesforce and offers a collaborative editor interface to manage documentation. It also supports more than 30 languages and offers real-time, personalized answers to boost customer satisfaction and reduce support volume.

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MetaDialog

Another top contender is MetaDialog, which uses generative AI to automate customer support. It can integrate with existing support software and offers features like fast information retrieval, accurate answers from Large Language Models, and customizable responses. MetaDialog supports multiple languages and offers flexible escalation rules, making it a good option for businesses of all sizes.

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DocUp

If you're looking for a simpler integration, you might want to check out DocUp. The platform optimizes support flow by answering customer questions based on existing content and documentation. It offers a chat widget for immediate customer answers and can integrate with existing support tools. DocUp supports multi-format content training and offers a variety of pricing plans to accommodate different business needs.

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AskMyDocs

Last, AskMyDocs offers an AI-based information retrieval system that can integrate with popular tools like Zendesk and Gitbook. It offers a custom embedded chatbot for customer inquiries and supports step-by-step instructions with a Slack AI assistant. The tool can be used for customer and employee support and offers tiered pricing plans for different business needs.

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