Question: I'm looking for a platform that can help reduce field service truck rolls and improve first-time fix rates.

If you want to cut field service truck rolls and improve first-time fix rates, SightCall is a good choice. This augmented reality (AR) remote visual support platform uses AR, AI and process automation to help fix problems faster. It's shown strong results, including a 50% reduction in truck rolls, a 30-point increase in customer satisfaction and an 81% increase in first-time fix rates. It can integrate with CRM and FSM tools and offers a variety of deployment options for high customization.

Another option is Workiz, which offers a full field service management and scheduling software. It includes scheduling and dispatch, invoicing and customer management tools, as well as integration with tools like Intuit QuickBooks and Google Local Services Ads. Workiz is designed to increase revenue and improve operations, and it's good for a variety of industries, including HVAC and construction.

If you're looking for a fleet operations-focused option, take a look at Samsara. This platform combines AI-powered dash cams, real-time GPS, telematics, maintenance, routing and driver apps to improve safety, efficiency and sustainability. It offers enterprise-scale solutions that integrate with existing systems, so big businesses can improve operations and make data-driven decisions.

Last, Geotab offers a powerful GPS fleet tracking and management system that uses AI and data intelligence to optimize operations. It offers features like fleet productivity tracking, AI-powered fleet safety and sustainability analysis. With a broad range of fleet management abilities, Geotab helps customers reduce costs, improve safety and optimize overall fleet performance.