Question: I'm looking for a solution that helps reduce agent turnover and improves performance in contact centers.

If you want to cut agent churn and boost performance in your contact center, Cresta is worth a close look. Cresta is a generative AI platform that uses conversation analysis to find key information and best practices in contact center interactions. It's got industry-specific packages for sales, customer care, retention and collections, and it can integrate with a broad range of contact center software. Cresta is a Forrester Wave leader in real-time revenue execution platforms and has helped customers improve response times, conversion rates and average handle time.

Another strong contender is LivePerson, a conversational AI platform that can help your business move to digital-first customer interactions. It can modernize contact centers, improve agent productivity and personalize customer interactions. It can route voice calls to digital channels, automate routine customer requests and analyze omnichannel conversation data to better understand customer needs. By lowering operating costs and improving customer satisfaction, LivePerson can help you cut agent churn and boost productivity.

If you prefer a more focused approach, ServiceSim offers an AI-powered simulated customer service platform. The idea is to get agents ready for real-world interactions with a lifelike virtual environment that improves their performance and reduces turnover. ServiceSim can be used for both new agent training and upskilling tenured agents, and it includes features like realistic customer interactions and transcript feedback. It's designed to be customizable to specific industries and scenarios, and it can integrate with existing QA tools.

Last, PolyAI is another strong contender that uses sophisticated voice AI to handle complex questions and minimize wait times. It offers a voice assistant that can handle calls in multiple languages and provides insights into customer conversations to help operations run more smoothly. With features like 24/7 support, compliance certification and integration with existing tech stacks, PolyAI can help cut agent turnover and improve customer satisfaction.