Question: I need a platform that allows my sales team to collaborate and monitor chat performance in real-time.

If you want a platform to help your sales team collaborate better and to monitor chat performance in real time, Revenue could be a good choice. This sales engagement platform uses AI to automate sales engagement, offer real-time advice during calls and meetings and automate follow-up emails. It integrates with Salesforce and offers detailed analytics and insights to help managers track sales behavior and monitor performance metrics.

Another good option is EdgeTier, an AI-powered customer engagement system that keeps a constant pulse on conversations in real time. It offers real-time alerts, automated conversation categorization and agent coaching. EdgeTier integrates with sales and service software like Salesforce and Zendesk to help improve agent productivity and customer satisfaction.

If you want to keep customer chats under control, DashCX offers a collaborative interface to manage WhatsApp chats in a more professional manner. Among its features are unified chat management, lead qualification and agent performance monitoring. It can integrate with any CRM, and DashCX says it can help you increase revenue and improve sales performance.

Last, Salesloft offers an all-purpose sales engagement platform with AI tools to optimize sales operations. It includes call recording and analysis, sales automation and deal management. It can integrate with several CRM systems, and Salesloft says it can help streamline sales work and increase revenue.