If you're looking for a call center solution that's easy to set up and doesn't require IT support, Aircall is a good choice. This cloud-based platform is geared for sales and support teams and can be deployed quickly, integrating with more than 100 popular tools like CRM and helpdesk software. It also includes features like AI-powered call review, a power dialer and business phone IVR menus to help personalize the customer experience. It also supports hybrid work arrangements and offers real-time performance monitoring, so it's a good option for a professional call center with no need for new hardware.
Another good option is tryvium, a cloud-based contact center solution that uses AI to benefit both employees and customers. It can be deployed in as little as four weeks and has pay-as-you-go pricing. tryvium offers powerful self-service options, intelligent agent tools and real-time analytics, with more than 100 native integrations to leading ITSM tools. It also offers AI-powered routing, a prebuilt virtual assistant and language translation, which can help agents work more efficiently.