Question: I need a platform that integrates with multiple channels like email, SMS, and WhatsApp for multichannel campaigns and automation.

Braze is a powerful customer engagement platform that uses AI to orchestrate personalized, real-time interactions across multiple channels. With tools like data activation, journey orchestration, and cross-channel messaging, you can manage your campaigns across email, mobile app, SMS, WhatsApp and web messaging. The platform is geared to optimize onboarding, engagement, churn reduction and acquisition, and is well-suited for retail, media, financial services, travel and on-demand services.

Twilio has a broad customer engagement offering through its suite of communication APIs for SMS, WhatsApp, voice and email. It also has a Customer Data Platform for personalizing journeys and predicting next-best actions, multichannel communication APIs, and tools like Twilio Engage for omnichannel campaigns. With strong authentication and identity tools, Twilio is used by more than 290,000 brands, so it's a good option for companies that need to onboard customers securely and efficiently.

Another good option is Bird, a next-gen CRM platform that can handle huge volumes of messages across Email, SMS and WhatsApp. Bird offers a variety of tools for building targeted campaigns, mapping marketing journeys and supporting enterprise-level marketing, sales and payments. With features like one-click checkouts, support for more than 160 currencies and competitive tracking tools, Bird is geared for businesses that need to market, sell and pay customers at scale.

For those interested in AI-powered chatbots across multiple messaging channels, Gupshup is a conversational engagement platform that automates customer acquisition, marketing, commerce and support. With tools like Bot Studio, Agent Assist and a Campaign Manager for planning and executing multi-channel campaigns, Gupshup is used by more than 45,000 brands to maximize customer lifetime value and lower service costs.