Question: I'm looking for a way to move important customer interactions from email and SMS into my app - do you know of any tools that can help with this?

If you want to bring some of your customers' email and SMS conversations into your app, Ushur is worth a look. Ushur is an intelligent automation platform for high-touch industries like insurance, logistics and financial services. It can manage customer interactions across email, apps and SMS, and offers features like Conversational Apps, Invisible App, SmartMail and Intelligent Document Automation. The platform automates workflows, improves customer satisfaction and reduces operational costs, and offers a 30-day free trial.

Another good option is Simpu, an omnichannel customer communication platform that combines multiple communication channels like WhatsApp, Instagram, Twitter, Live Chat and Gmail into a single shared inbox. Simpu offers chatbots for automating and personalizing customer interactions, live chat for immediate engagement, email marketing for personalized emails, and SMS marketing. It also includes analytics for conversation insights and team performance, making it good for small and large businesses, with a 14-day free trial.

If you want AI-powered automation, Respond.io offers a full-featured platform to capture leads from multiple touchpoints and convert them into sales across multiple communication channels. It centralizes all conversations for actionable insights and real-time monitoring. With customizable software integrations, a mobile app for sales reps on the go, and enterprise-grade security, Respond.io is designed to help businesses maintain their brand voice and generate contextual answers, with a 7-day free trial that doesn't require a credit card.

Last, Gupshup is a conversational engagement platform that can be used for customer acquisition, marketing, commerce and support with AI-powered chatbots on more than 30 messaging channels. It includes Bot Studio for creating custom conversational journeys, Agent Assist for agent productivity, and Campaign Manager for multichannel campaigns. Gupshup is designed to help businesses maximize customer lifetime value and reduce service costs, and it's used by BFSI, retail and healthcare companies, among others, and spans the customer journey.