Question: Is there a system that can modernize customer-facing operations, improving efficiency and reducing costs?

LivePerson is a mature conversational AI platform designed to help companies shift to digital-first customer interactions. It can route phone calls to digital channels, automate common customer requests and analyze omnichannel conversation data. The company says it's cut operating costs by 30% and boosted customer satisfaction by 10%. It's a good option if you want to speed up contact center modernization and boost productivity.

Another option is Haptik, a Conversational CRM that uses Generative AI to handle the full customer journey. With tools like Gen AI Web Q&A for fast support, Gen AI Sales Assistant for personalized buying guidance, and Multi-Channel Support across different channels, Haptik helps businesses generate leads, improve customer satisfaction and boost operational efficiency. The company says it's achieved results like a 68% repeat rate on WhatsApp commerce and a 125% NPS improvement.

If you're looking for an all-in-one CRM, Kustomer offers omnichannel messaging, a unified customer profile and AI-powered automations. Its features include proactive support, business process automation and advanced reporting and analytics to help you boost agent productivity and customer satisfaction while reducing operational costs. Pricing starts at $89 per month per user, and it scales up to accommodate businesses of any size looking to improve their customer service.

Last, Zendesk offers an all-in-one customer service software that uses AI to personalize interactions across multiple communication channels. With features like AI Agents, AI-powered Workforce Management and Personalization integrations, Zendesk helps you deliver faster and more personalized customer interactions. It's a flexible, scalable option, with an average return on investment of 286% over three years and payback in two months, so it's a good option for businesses looking to optimize their customer service operations.