Air

Air is an AI system that's intended to help sales and customer service operations by offering a very realistic and self-driving phone conversation interface. It can hold 10-40 minute conversations, with a human-like conversation style and unlimited memory and recall. It's a system that can take actions on its own across more than 5,000 applications without needing to be trained, supervised or motivated.

Air is designed to replace the entire job of a full-time agent, working 24/7/365 to handle customer interactions. That can dramatically improve sales and customer service efficiency and availability, offering more consistent and reliable support.

Air customers can use the sophisticated AI to handle a broad range of tasks, which is why it's potentially useful for companies trying to modernize their customer-facing operations. By replacing human agents so well, Air could be a cheaper alternative for companies trying to squeeze more out of their sales and customer service operations.

Published on June 14, 2024