If you're looking for a replacement for human sales and customer service reps, Air stands out. It's a self-driving AI-powered phone system that can have hours-long conversations with people without anyone being able to tell it's a computer. Air can handle a broad range of tasks without training or supervision, so you can get the same support 24/7 and get the same results every time. That means it's a good way to automate sales and customer service operations and lower costs.
Another good option is boost.ai, an enterprise-focused conversational AI platform that can improve customer satisfaction and automate customer service. It offers personalized interactions through AI chat and voice bots, can handle high traffic volumes without breaking the bank. The platform is designed to be scalable, secure and easily integrated with existing systems, so it can be used in a hybrid approach that combines human and virtual agents for the best of both worlds.
Orimon is also worth a look, especially if you want a platform that can chat with website visitors 24/7 to help them through the buying process. It can handle more than 150 languages and can integrate with many data sources and CRM systems. Orimon's features include lead qualification, multichannel integration and AI observability, so it's good for marketing, customer experience and sales teams that want to increase engagement and revenue.
If you want a good customer support system, Auralis can automate up to 70% of customer requests on the fly. It offers in-app messaging, multilingual support and can be integrated with existing help desk software. Auralis is good for businesses of all sizes that want to scale their customer support operations and improve customer satisfaction.