Air Alternatives

If you're looking for a competitor to Air, boost.ai is another option worth considering. The platform is designed to increase customer satisfaction and automate customer service with AI chat and voice bots. It can handle personalized interactions, high traffic volumes and 24/7 coverage, which can help businesses keep the quality of interactions high while lowering costs. The hybrid architecture, combining human and virtual agents, is designed to scale and secure operations with seamless integration with existing systems.

Another good option is IntelSwift, an AI-powered customer service automation platform. It offers 24/7 coverage through chatbots and FAQs, human handoff and personalized customer interactions. IntelSwift can be used for a variety of business needs, including marketing, sales and support, and comes with advanced analytics tools for real-time human handoff, AI conversation summaries and omnichannel connectivity to improve productivity and customer experience.

If you're more interested in plugging AI into what you already have, Forethought is another option. The platform automates repetitive tasks, improves resolution rates and lowers support costs. It includes tools like Solve for simple questions, Triage for intent assessment, Assist for agent efficiency and Discover for workflow optimization. Forethought integrates with popular helpdesks like Zendesk and Salesforce, so it's a good fit for e-commerce and SaaS businesses.

Last, AptEdge is another option, particularly for big businesses. It uses Generative AI to transform apps into answers support agents can use, which can lower ticket volume, speed up resolution and improve customer satisfaction. AptEdge can integrate with popular tools like Salesforce and Zendesk for fast deployment and minimal setup, making it a good option for high-volume customer support operations.