If you're looking for a platform that can handle messaging apps like WhatsApp and Instagram for customer service and support, SleekFlow is a strong contender with its AI-driven omnichannel messaging. The platform automates customer interactions across multiple channels with customizable workflows, visual messaging automation, AI-generated smart replies and centralized chat management. It also offers a 360-degree customer view so you can better manage marketing, sales and support interactions.
Another good option is Omnichat, which combines WhatsApp, Facebook, Instagram and LINE with website live chat for a broad customer service and marketing foundation. Omnichat offers features like official WhatsApp Business Solution Provider integration, marketing automation and sales conversion tools. It's geared for sales and online presence, with several pricing tiers and a 14-day free trial.
If you're looking for a platform that's easy to use and scalable, check out Sinch Engage. It offers WhatsApp, Instagram and Facebook Messenger support for conversational marketing, a unified inbox and a chatbot builder that's easy to use. With analytics and security and compliance built in, Sinch Engage is good for companies that want to improve customer engagement and support without a lot of hassle.
Last, Haptik offers a more powerful customer lifecycle management foundation that uses Generative AI to improve customer support and sales on multiple channels, including WhatsApp, Instagram and Facebook Messenger. It offers tools for Gen AI Web Q&A, sales support and performance monitoring to help companies improve customer satisfaction and operational efficiency.