Question: I'm looking for a platform that integrates live chat with AI-powered customer service to reduce human agent workload.

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Haptik

Haptik is a full-featured Conversational CRM that uses Generative AI to manage the customer lifecycle across industries like Retail, Fintech and Healthcare. It includes Gen AI Web Q&A for fast answers, Smart Agent Chat to make agents more productive, and Multi-Channel Support on WhatsApp, Instagram, Facebook and more. Haptik customers have seen big improvements in customer satisfaction and operational efficiency, including a 68% repeat rate on WhatsApp commerce and a 125% NPS improvement.

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Ada

Another top choice is Ada, which automates customer service with AI-powered agents that can handle more than 70% of issues. It works in multiple languages and can incorporate your existing knowledge bases for personalized answers. Among its features are AI coaching, automated resolution measurement and the ability to expand to multiple channels, including the web, mobile and SMS. Ada customers have seen results like a 2x increase in automated resolution rate and $2.7 million in annual savings.

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Dixa

Dixa offers an all-in-one conversational customer service tool that spans interactions with native voice, email, social media and messaging through a single interface. It includes AI-powered conversations, intelligent routing and smart tools to automate repetitive tasks so agents can focus on higher-priority interactions. Dixa's Co-Pilot add-on, which includes an AI Assistant for Agents, can help improve customer service efficiency.

Additional AI Projects

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My AskAI

Handles up to 75% of support requests, integrating with existing live chat tools to free up time and reduce costs with quick and efficient answers.

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Intercom

Automate up to 50% of support volume with AI-powered tools, and supercharge your inbox with instant help and accurate answers for 24/7 customer support.

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IntelSwift

Automate customer-facing processes with AI-powered chatbots, personalized product recommendations, and human handoff, transforming support centers into profit centers.

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helpix

Provides automated, intelligent customer service across multiple channels, responding immediately in customers' native languages with human-like conversations.

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LiveChatAI

Automates customer support by answering questions using your website and help center content, reducing support volume by up to 70% and increasing satisfaction.

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Helpshift

Blends human experts with AI technology to create a seamless customer experience, increasing satisfaction while decreasing support costs.

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LivePerson

Accelerates contact center transformation, agent productivity, and personalized customer experiences through digital-first customer interactions and conversational AI.

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Verloop

Automates customer support with personalized, context-aware interactions, 24/7, using Generative AI technology to improve efficiency and customer satisfaction.

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Tiledesk

Automate customer service with AI Agents, leveraging large language models for accurate responses, and seamlessly hand over to human agents when needed.

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DigitalGenius

Automates customer service tasks with deep integrations, visual AI, and generative AI, providing instant support and personalized answers to customers' questions.

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boost.ai

Automates customer service with personalized, scalable, and secure AI chat and voice bots, offering 24/7 support across all customer touchpoints.

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Ultimate

Automates over 60% of customer support requests across multiple channels, delivering faster response times, improved efficiency, and personalized interactions.

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Forethought

Automates mundane tasks, improves resolution rates, and reduces support costs with AI-driven tools for efficient customer support and enhanced customer experience.

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Algomo

Automates and personalizes customer interactions, answering up to 85% of repetitive questions, and delivering top-notch support through AI-driven chatbots and live chat.

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Glassix

Centralize and accelerate customer communications with a unified inbox, automated conversation routing, and omnichannel continuity.

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Aivo

Automate and enhance customer interactions across multiple touchpoints with personalized conversations, 24/7 support, and seamless live agent integration.

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Auralis

Automates up to 70% of customer support requests instantly, providing 24/7 accurate answers and support, while reducing handle time and increasing customer satisfaction.

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DeepConverse

Automate customer service operations with AI-powered chatbots that engage customers in a personalized and precise way, reducing support costs and improving productivity.

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Yellow.ai

Automates customer service operations with a dynamic platform, providing quick and empathetic answers, fast agent support, and actionable insights for business leaders.

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INSIDE

Delivers personalized customer experiences through AI-driven live chat, messaging, and omnichannel service, enabling proactive and data-driven engagement.

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ChatBot

Automate customer service with AI-driven chatbots that deliver fast and accurate answers, without requiring technical expertise or third-party providers.