Question: I'm looking for a way to integrate a chatbot with my CRM system to improve customer journey tracking, do you know of any options?

Haptik has a full Conversational CRM that uses Generative AI to manage the customer lifecycle for companies in a range of sectors. It includes tools like Gen AI Web Q&A, Smart Agent Chat and Intelligent Analytics designed to improve customer satisfaction and internal operations. Haptik can handle multichannel interactions with customers on WhatsApp, Instagram Direct and other services, and it's a good option for companies that want to modernize their customer service.

Another option is Gupshup, a conversational engagement platform that automates customer acquisition, marketing, commerce and support through AI-powered chatbots on more than 30 messaging channels. It offers tools like Bot Studio, Agent Assist and Campaign Manager to let companies offer a unified customer experience across the customer journey. Gupshup can handle interactions before a purchase, during a purchase and after a purchase, so it's a good option for companies in retail and healthcare.

If you want a more traditional CRM system, Kustomer offers omnichannel messaging, a unified customer profile and AI-powered automations. It also includes features like proactive support, business process automation and more than 60 integrations with other apps. Kustomer's AI-powered chatbots and self-service options can help reduce the volume of support requests, speed up response times and personalize customer interactions, so it's a good option for companies of all sizes.