Question: Is there a service that can help me identify trends and sentiment in customer feedback?

If you're looking for a service to spot trends and sentiment in customer feedback, Anecdote is a good choice. Anecdote is a customer feedback analytics service that can spot trends and sentiment in real time by monitoring and analyzing customer feedback from the App Store, support requests, surveys and social media. It uses its own Natural Language Processing Engine to spot bugs, sentiment trends and opportunities for improvement. With automated AI tagging, customizable alerts and integration with more than 65 feedback sources, Anecdote can help companies reduce churn, lower support requests and improve the customer experience.

Another good option is ClientZen, a customer feedback analysis service that can automate the processing, analysis and monitoring of customer feedback across the customer journey. ClientZen offers insights that can help companies improve product development, customer satisfaction and business results. It offers AI-powered data cleaning and auto-tagging, real-time impact monitoring and advanced segmentation. It's geared for teams including customer experience, support, product management and marketing, so it's a good option for companies that want to pay for a service that can handle feedback analysis without a lot of heavy lifting.

If you want to go even more AI-crazy, look at Enterpret. Enterpret aggregates customer feedback from social media, sales calls and support requests with adaptive AI models. It offers detailed insights to help companies grow their products and has a custom unified feedback taxonomy, powerful semantic search and an analytics suite. It's geared for product development teams and customer experience professionals who want to become more customer-centric by automating the categorization and analysis of feedback.

Last, consider MonkeyLearn, a no-code text analytics service that lets you clean, label and visualize customer feedback with artificial intelligence. MonkeyLearn offers immediate insights with customizable charts and visualizations, and it integrates with apps like Zendesk, Freshdesk and Google Sheets. It offers pre-built and custom machine learning models for text classification and data extraction, so you can automate text analysis and get useful insights without having to write any programming code.