Question: I'm looking for a system that can handle high volumes of customer calls and route them to the right person or department.

If you need a system that can handle a lot of customer calls and route them to the right person or department, AptEdge is a good option. This AI-powered customer service solution uses Generative AI (GPT) to automate and augment support, which can lead to a decrease in ticket volume, faster resolution times, and higher customer satisfaction. AptEdge integrates with popular tools like Salesforce, Zendesk and ServiceNow, so it's a good option for larger companies with a lot of calls and complex customer interactions.

Another good option is LivePerson. It offers a conversational AI platform that lets companies shift to digital-first customer interactions and get better engagement and results. LivePerson can route voice calls to digital channels, lower costs and improve customer satisfaction. It also offers large language model insights to automate complex customer interactions, so it's a good choice to modernize your contact center.

If you want to monitor conversations in real time and route them to the right person, check out EdgeTier. This AI-powered system continuously monitors and analyzes conversations in real time, spotting issues and offering insights to help teams work more efficiently. It works in multiple languages and can integrate with existing software like Salesforce and Zendesk, so it's a good choice for contact centers scaling up in many industries.

Last, ZenCall is an AI-powered call management system that can redirect missed calls to an AI agent. It offers real-time call notifications and customizable call forwarding, so it's a good option for companies that want to manage call volume. With a pay-per-use pricing model and 7-day free trial, ZenCall is a good option for companies that need to manage a lot of customer calls.