Question: Can you recommend a digital customer experience platform that unifies online and offline interactions for a seamless customer journey?

If you're looking for a digital customer experience platform that spans online and offline interactions to create a single customer journey, Sprinklr is a good option. The AI-powered platform consolidates front-office teams, tools and touchpoints to end the fragmentation of multiple CX tools. It offers a range of AI-powered products, including Sprinklr Service for customer service, Sprinklr Social for engagement and Sprinklr Insights for real-time consumer insights, and can help consolidate marketing, customer service and social media teams for a more unified approach. That can lead to better productivity and customer satisfaction.

Another good option is Genesys Cloud CX, an AI-powered contact center platform that's designed to orchestrate every customer journey across multiple touchpoints. It offers omnichannel engagement, contact center optimization and end-to-end journey management. With AI and automation, Genesys Cloud CX can help businesses provide support more efficiently, leading to higher response rates and agent productivity. More than 8,000 organizations in more than 100 countries use it to provide empathetic and personalized experiences.

For a more complete solution that combines deep CX abilities with AI, take a look at NICE CXone. The cloud-native platform unifies channels, data, applications and knowledge to provide personalized and connected customer experiences. It includes digital and self-service options, journey orchestration and CX analytics, making it a good fit for industries like healthcare, retail and financial services. The platform can help businesses create stronger brand value and improve operational efficiency.

Another contender is Vee24, which offers omnichannel options including video chat, chatbots and online appointment scheduling. It's designed to span the gap between online and in-store interactions, with advanced cobrowsing and conversational AI. Vee24 is good for industries that require personalized interactions, like retail and financial services, and integrates with common CRM tools like Salesforce and Zendesk. It's helped customers achieve significant improvements in customer satisfaction and conversion rates.