Question: Is there a customer knowledge platform that can help me measure the ROI of customer-generated content and references on my sales performance?

If you're looking for a customer knowledge platform to measure ROI on customer-generated content and references, Deeto is an excellent choice. Deeto helps match prospects with happy customers to improve sales and close more deals. It features automated reference management, user-generated content, and ROI tracking, making it easy for happy customers to participate in advocacy programs. This platform can help both sales teams and customers build trust, generate leads, and increase conversions.

Another strong option is CustomerIQ, which is an AI-powered platform designed to aggregate, analyze, and quantify customer feedback from various sources. It integrates with tools like Slack, Hubspot, and Zendesk, and offers AI-driven highlight extraction and filtering capabilities. CustomerIQ helps teams understand customer data, identify feature requests, and prioritize actions to drive revenue. This platform ensures enterprise-grade security and scalability, providing powerful tools for streamlining customer feedback analysis.

For a platform focused on customer engagement and advocacy, consider Influitive. It uses AI to boost engagement and build a vibrant community that fuels growth through referrals, references, and reviews. Influitive offers gamified campaigns, strategic guidance, and tools to capture customer stories and track challenges. The platform integrates with tools like Salesforce and has proven to deliver strong ROI, with customers reporting up to 363% ROI for closed-won opportunities and 1,400% ROI for pipeline generation.