Question: I need a tool to help me make sense of customer feedback and survey responses, can you suggest something?

If you're looking for a tool to help you make sense of customer feedback and survey responses, Anecdote is a good choice. This customer feedback analytics service monitors and analyzes feedback from multiple sources, including App Store reviews, support tickets, surveys and social media, and uses Natural Language Processing technology to spot sentiment trends and areas for improvement. It can integrate with more than 65 sources of feedback. Anecdote can help you reduce churn, support ticket volume and time to resolve bugs, and is geared for global customer-centric teams.

Another tool worth considering is MonkeyLearn, a no-code text analytics service that lets you process customer feedback with artificial intelligence technology. MonkeyLearn lets you clean, label and visualize customer feedback, and offers customizable charts and other visualizations to get quick answers. It can integrate with popular apps including Zendesk, Freshdesk and SurveyMonkey. MonkeyLearn also can use prebuilt and custom machine learning models to classify text and extract data, so you can automate text analysis and take control of your data.

CustomerIQ is an AI-powered platform for marketing and product teams that aggregates and analyzes customer feedback from multiple sources. It includes AI-powered highlight extraction, filtering and search, so teams can understand customer data, spot feature requests and take action. With integrations with Slack, Hubspot and others, and a range of security and scalability features, CustomerIQ is geared for teams that want to get a handle on customer feedback analysis and make money by turning it into data-driven insights.

If you want a centralized, organized way to handle customer feedback, Enterpret offers an information retrieval system that uses adaptive AI models to dig into feedback from multiple sources. It offers detailed information to help product teams grow products and has a custom unified feedback taxonomy and powerful semantic search. Enterpret is geared for product development teams and customer experience professionals trying to become more customer-centric.