If you're looking for a broad customer experience platform that includes A/B testing, machine learning and survey data, you might want to check out Conductrics. The platform combines A/B and multivariate testing, machine learning and survey data to give you a unified view of customer behavior and sentiment. It includes options like WYSIWYG interface or custom code testing, machine learning predictions and integrated surveys. Conductrics is geared for both technical and nontechnical users, with flexible setup, powerful reporting and advanced statistics. It's a good option for enterprise-scale operations that want to link experimentation, machine learning and market research.
Another contender is Medallia, which helps companies improve their customer, contact center, employee and digital experiences by offering insights that can be acted on. Medallia gathers feedback from different sources, uses AI analytics to find the most relevant information, and integrates with other systems. It offers role-based reporting to help inform decisions and has enterprise-level security. It's used by companies in the automotive, financial services, health care, insurance and retail industries, and is designed to help companies improve customer loyalty and engagement.