Question: Can you recommend a customer experience platform that integrates A/B testing, machine learning, and survey data to provide a comprehensive view of customer behavior and sentiment?

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Conductrics

If you're looking for a broad customer experience platform that includes A/B testing, machine learning and survey data, you might want to check out Conductrics. The platform combines A/B and multivariate testing, machine learning and survey data to give you a unified view of customer behavior and sentiment. It includes options like WYSIWYG interface or custom code testing, machine learning predictions and integrated surveys. Conductrics is geared for both technical and nontechnical users, with flexible setup, powerful reporting and advanced statistics. It's a good option for enterprise-scale operations that want to link experimentation, machine learning and market research.

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Medallia

Another contender is Medallia, which helps companies improve their customer, contact center, employee and digital experiences by offering insights that can be acted on. Medallia gathers feedback from different sources, uses AI analytics to find the most relevant information, and integrates with other systems. It offers role-based reporting to help inform decisions and has enterprise-level security. It's used by companies in the automotive, financial services, health care, insurance and retail industries, and is designed to help companies improve customer loyalty and engagement.

Additional AI Projects

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Medallia

Uses machine learning to extract key insights from every interaction, spotting trends and prioritizing actions to drive customer loyalty and employee engagement.

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Qualtrics

Reveals actionable insights across customer, employee, and market research, empowering organizations to make better decisions and fuel growth.

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Dynamic Yield

Creates unique, algorithmically matched content, products, and offers for each customer across multiple digital touchpoints, driving revenue and loyalty.

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AB Tasty

Optimizes user experience and conversion rates through AI-driven testing, personalization, and feature experimentation across multiple digital touchpoints.

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Evolv AI

Generates AI-driven UX recommendations, automates creation and optimization, and personalizes customer journeys to improve conversions and user experiences.

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Quantum Metric

Uncover revenue leaks and optimize online experiences with real-time analytics, session replay, and AI-powered insights that drive actionable improvements.

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MoEngage

Personalize omnichannel marketing efforts with AI-optimized interactions, maximizing ROI and delivering tailored customer experiences across multiple touchpoints.

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CustomerIQ

Automatically extracts and analyzes customer feedback from multiple sources, providing actionable insights to drive revenue and inform product decisions.

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Netcore Cloud

Drive conversions, engagement, and retention through AI-powered customer experience and personalization tools, delivering delightful in-app experiences at scale.

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Fullstory

Records hundreds of events and signals to create predictive models, analyze behavior, and replay sessions, enabling personalized digital experiences.

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Verint

Modular, future-proof platform integrates multiple AI models to enhance customer engagement and business results, with flexible architecture for seamless integration.

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Anecdote

Uncover actionable insights from customer feedback across multiple sources, including reviews, messages, and social media, to inform data-driven product development and decision-making.

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Sprig

Uncover user feedback trends, make data-driven product decisions, and improve user experience with AI-powered surveys, replays, and feedback analysis.

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Braze

Orchestrate personalized customer interactions in real-time across multiple channels, using AI-driven data activation and journey optimization to deliver timely, on-brand experiences.

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Khoros

Delivers personalized support experiences through a unified interface combining AI-powered digital concierge, self-service knowledge, and live agent support.

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Monterey AI

Automates collection, analysis, and action on customer feedback from various data sources, enabling data-driven decisions and optimized product development.

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Ada

Automatically resolves over 70% of customer service requests with personalized, accurate, and safe answers, reducing operational costs and boosting customer satisfaction.

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Appier

Predicts and targets high-lifetime-value users, automates campaigns, and optimizes conversions with AI-powered tools for enhanced marketing performance and customer experiences.

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Odaptos

Conduct user research with detailed emotional analysis, identifying friction points and gaining a deeper understanding of user feelings and areas for improvement.

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Cresta

Analyzes every conversation to extract insights and best practices, providing real-time guidance and automation to improve contact center operations and drive business results.

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Quest Labs

Personalize in-app experiences with AI-powered segmentation, generating customized UI, text, and images at scale without requiring engineering resources.

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Kustomer

Unifies customer data across touchpoints, automates routine tasks, and anticipates customer needs with AI-driven insights to deliver personalized support.