Question: Can you recommend a platform that enables me to connect with customers across multiple touchpoints, such as social media and in-store kiosks?

If you want a platform to span multiple customer contact points, Respond.io is a good option. It aggregates conversations from websites, social media, physical locations and other touchpoints, using AI-powered automation to turn leads into sales across multiple channels. The system offers customizable software integration, real-time monitoring and analytics, and other features designed to help you manage customer conversations.

Another powerful option is CommBox, an omnichannel customer communications platform that spans social media, WhatsApp, chat, SMS, email, voice and other channels. It uses AI and automation to route calls to digital channels, lower CX costs and offer 24/7 customer service. CommBox's unified inbox and AI-powered tools for agents also help agents handle complex conversations.

If you prefer a more AI-heavy approach, Emplifi has a range of AI-powered tools for social media marketing, eCommerce and customer service. It includes social scheduling, analytics and real-time insights tools to help businesses offer a better customer experience across digital channels. Emplifi integrates with popular social media sites and supports influencer marketing and live video shopping, too, making it a good option for modern customer engagement.

Last, Vee24 is a digital customer experience platform that combines video chat, chatbots and online appointment scheduling for a unified experience. It's geared for retail and automotive businesses, but can be used by anyone trying to improve customer satisfaction and conversions with personalized, omnichannel service that spans the boundary between online and offline.