Broadly

Broadly offers local businesses an all-in-one customer engagement and relationship management platform, powered by AI technology, to help streamline operations and deliver 5-star customer experiences, ultimately driving revenue and helping businesses outpace the competition.

With Broadly, you can:

• Attract more ideal business
• Convert leads faster
• Automate review requests
• Simplify and streamline business operations
• Leverage AI to save time
• Engage with leads and customers on the go
• Consistently deliver 5-star customer experiences

Broadly helps more than 6,000 local businesses across automotive services, home services, pet services and more. Customer success stories show revenue growth and improved online presence.

The platform includes a number of features to help with customer engagement and conversion:

• Local Search Grid: Monitors search rankings and suggests keywords to improve visibility.
• Citation Builder: Creates and manages listings on top search sites to ensure accurate and up-to-date business information.
• Listings Sync: Syncs business information across 40+ directory sites for consistency.
• AI Review Responses: Responds to reviews across multiple platforms to improve customer satisfaction and SEO.
• Digital Ads Reporting: Tracks return on investment for digital advertising and provides detailed performance metrics.

Other tools include AI-powered web chat, SMS text messaging and appointment scheduling to capture leads and communicate with customers. You can also create and send personalized email and text campaigns to nurture customer relationships.

Broadly is designed for businesses looking to improve customer experience, optimize their online presence and drive revenue through targeted engagement and automation.

Published on July 6, 2024