Question: Is there a CRM that automates repetitive tasks and provides a single source of truth for customer journeys?

If you're looking for a CRM that automates mundane tasks and offers a single source of truth for customer journeys, People.ai is a powerful option. It offers a single, unified source of truth to fuel AI-driven insights, automating the capture of prospect and customer activity, and integrating with tools like Salesforce and Microsoft Dynamics. The platform's SalesAI feature automates manual work, scores account and deal health, and offers prescriptive coaching recommendations, resulting in notable improvements for customers like Cisco and Verizon.

Another strong contender is Creatio, a no-code platform for automating enterprise workflows and CRM processes. Creatio lets users build applications and automate complex workflows without coding, and it comes with real-time analytics and reporting tools, AI and machine learning abilities, and a centralized workspace for configuring and deploying AI use cases. Its CRM system spans the entire customer journey, and it's a Leader in Gartner and Forrester research reports.

Salesforce is another powerful AI-powered CRM platform that unifies marketing, sales and service teams on a single platform. With tools like Einstein 360-degree customer views, AI Copilot for relationship building and Data Cloud for external data connections, Salesforce offers industry-specific solutions and flexible pricing. It helps businesses modernize operations, free up time, cut costs and improve customer satisfaction.

If you're more focused on customer service, Kustomer is an all-in-one CRM platform that offers tools like omnichannel messaging, AI-powered automations and proactive support. It integrates with more than 60 apps and includes tools to lower support volume, accelerate response times and personalize customer interactions, making it a good fit for businesses of all sizes looking to improve their customer service.