Question: Do you know of a conversational customer service platform that offers automation tools to streamline tasks and prioritize high-value interactions?

If you want a more general-purpose conversational customer service platform with automation abilities, Dixa is a good choice. It's got omnichannel support for voice, email, social media and messaging, plus AI-powered conversations and smart routing. Among its features are a drag-and-drop flow builder, AI Assistant for Agents and Smart Conversation Summaries. With Dixa, you can automate low-value interactions and spend more time on high-value interactions, and it can link to other apps to customize your customer service.

Another good option is Ada, an AI-powered customer service automation platform. It replaces traditional chatbots with AI-powered agents that can handle more than 70% of customer inquiries on their own. Ada supports multiple languages and can integrate with existing knowledge bases and business systems. With features like AI coaching and channel expansion to multiple platforms, Ada can help you improve customer satisfaction and lower operational costs.

Forethought is also worth a look. This AI-powered platform automates low-value interactions and improves resolution rates. It's got tools like Solve for basic questions, Triage for routing tickets, Assist for AI-generated summaries and Discover for optimizing workflows. Forethought integrates with popular helpdesks and is geared for e-commerce, SaaS and FinTech businesses, with a promise of high return on investment and improved productivity.

Last, DigitalGenius offers an ecommerce-specific option with its conversational and visual AI. It can link to many different platforms to offer fast customer service, proactive issue resolution and personalized interactions. The Flow Builder tool lets you create workflows, and analytics tools let you monitor AI performance. The platform can help ecommerce businesses improve customer satisfaction and lower resolution times.