If you want a conversational AI to train on your own content to boost conversions, Conversica is a strong contender. The company's platform uses large AI models to mimic human conversations with customers and convert them across the customer journey. It can handle multilingual and omnichannel conversations, and its large language understanding (NLU) and large language generation (NLG) models are designed to have a conversational flow. Conversica also integrates with popular CRM and Customer Success tools so you can automate workflows and scale revenue.
Another strong contender is Haptik, which offers a broad range of tools to manage the customer lifecycle. Haptik uses Generative AI to improve customer support, sales and agent productivity. The company's platform spans multiple channels, including WhatsApp, Facebook Messenger and Google Business Messages. Haptik offers customizable solutions for lead generation, customer satisfaction and operational efficiency, so it's a good option for businesses that want to improve customer interactions.
Chaindesk is another option worth considering, especially if you want a no-code platform. Chaindesk lets you create custom AI chatbots with Generative AI technology like GPT-4. It handles omnichannel conversations and can be integrated with other tools, so it's good for automating customer support, lead generation and team workflows. The platform offers features like instant answers, AI-powered email support and integration options, so you can use it in a variety of ways to suit your business needs.
For businesses that want to automate customer service with AI, Ada is a more advanced option. Ada replaces traditional scripted chatbots with AI-powered agents that can handle more than 70% of customer inquiries on their own. The platform integrates with your own data sources and handles multiple languages, so it can be used in many industries. Ada's features include automated resolution measurement and AI coaching, which can cut operational costs and improve customer satisfaction.