Question: Can you recommend a cloud-based phone system that integrates with CRM and helpdesk software for seamless customer service?

If you're looking for a cloud-based phone system that also integrates with CRM and helpdesk software, Aircall is a good option. The service is geared for sales and support teams, with features like real-time performance monitoring, AI-powered call recordings and integration with more than 100 other tools like CRM and helpdesk software. Aircall features like a power dialer and business phone IVR menus can help speed up sales cycles and personalize customer interactions.

Another option is CloudTalk, which offers more than 70 features to automate workflows and increase call productivity. It integrates with several CRMs and helpdesk tools and offers built-in analytics, automatic call transcripts and sentiment analysis. CloudTalk also offers scalability, with teams able to receive calls from local numbers in more than 160 countries, and direct CRM integration with popular tools like HubSpot and Salesforce.

If you want an even more AI-infused option, check out Ringover. The service links calls, SMS, WhatsApp and video calls into a single interface and can link to CRM systems for unified communication. Ringover's AI technology offers call transcription, performance assessment and detailed call analytics, so it can be used to improve customer relationships and sales performance.

Last, Vonage Contact Center offers a full cloud-based contact center service that spans omnichannel interactions and integrates with multiple CRM systems. Among its features are customizable dashboards, AI-powered routing and advanced analytics tools designed to improve agent productivity and customer experience.