Question: Can you recommend a solution that automates customer interactions across multiple channels like email, SMS, and apps?

Ushur is an intelligent automation platform geared for industries like health care, insurance and banking. It's got a single system for managing customer interactions across email, apps, SMS and other touchpoints, with tools like Conversational Apps, Invisible App and SmartMail. Ushur has prebuilt solutions for common pain points and has strong security and compliance options, too. That can help companies automate workflows, improve customer satisfaction and cut operational costs.

Another option is CommBox, an AI-powered omnichannel customer communication platform. It can handle interactions across multiple digital touchpoints, including social media, WhatsApp, chat, SMS, email and voice. CommBox has a unified inbox, sophisticated AI and automation abilities and 24/7 customer support. It says it can automate more than 50% of inquiries and can help cut CX costs by up to 70%, so it's a good option for health care, retail and telecom.

If you want something more general purpose, check out Whautomate. The platform lets you manage customer service requests across multiple channels from a single unified interface, with integrations with WhatsApp, Stripe, OpenAI and other services. Whautomate has industry-specific solutions and tools like chatbots, team inboxes, marketing campaigns and appointment booking, which can help boost sales, engagement and productivity.

Last, Gupshup is a conversational engagement platform that automates customer acquisition, marketing, commerce and support across 30+ messaging channels. It's got tools like Bot Studio, Agent Assist and Campaign Manager that can help businesses get the most out of customers and cut service costs. Gupshup spans the customer journey, so it's a good fit for BFSI, retail and health care.