Question: I need a solution to automate customer support and reduce the workload of my team, can you suggest something?

If you're looking to automate customer support and free up your team's time, Netomi is a great option. The platform uses AI technology to respond to customer inquiries across multiple channels, including email, chat and SMS. Its features include real-time omnichannel intelligence, generative AI and proactive care. Netomi can be integrated with your existing infrastructure and has shown success in increasing support capacity and decreasing costs.

Another option is Ultimate. It automates more than 60% of support requests using generative AI, which means better efficiency and customer satisfaction. It comes with tools like UltimateGPT for FAQs, Dialogue Builder for custom dialogues and an Analytics Suite to optimize conversation performance. Ultimate can be integrated with any CRM, making it a flexible option for scaling support operations.

Forethought also provides a comprehensive solution by automating mundane tasks and improving resolution rates. It comes with tools like Solve for simple questions, Triage for intent assessment, and Assist for AI-generated summaries. Forethought integrates with leading helpdesks and promises strong returns on investment and cost savings, making it a good fit for e-commerce and SaaS businesses.

Last, you should consider Ada if you're looking for a platform that can handle more than 70% of customer service requests. Ada combines with existing knowledge bases and business system data to deliver personalized responses. It handles multiple languages and channels, including voice and email, and offers strong ROI and cost savings. Its flexibility and scalability make it a good fit for many industries, improving customer satisfaction and lowering operational costs.